Refund & Return Policy

We strive for complete satisfaction. This Refund Policy explains when refunds or replacements are issued.

1. Eligibility for Refund/Replacement

1.1 Damaged or Defective Products

If your product arrives damaged or defective:

  • Report within 48 hours of delivery
  • Provide supporting photos or videos

1.2 Incorrect Orders

If you receive the wrong item:

  • Notify us within 48 hours
  • We will arrange a replacement at no extra charge

2. Non-Refundable Items

  • Items damaged due to misuse
  • Products past the reporting period
  • Perishable goods unless damaged on arrival

3. Refund Process

  • Customer requests refund/replacement by emailing info@gutfarm.com
  • Our support team assesses the request
  • If approved, refund is processed within 7 business days via original payment method

4. Cancellation Policy

  • Orders may be canceled before dispatch
  • No refunds once dispatched unless eligible under this policy

5. Contact Support

📍 Ward No.12, Bhagat Colony, Chirawa, Jhunjhunu, (Raj.)
📧 info@gutfarm.com